FAQ

• Check-in is from 15:00 until 22:00
• Check-out from 07:00 until 10:30

Some reservations have different times (early check-in and/or late check-out), but in this case is specified in the rate of your booking.

For different check-in and out times please contact us.

Yes, the amount due is calcolated per person, per overnight stay, for a maximum of 10 days consecutive.
Exempted from the tax: children within the 14th year of age; people with disabilities and their carer; civil servant currently employed such as policemen or civil defence; in case of calamity and big events, members of Civil Defence and of voluntary organisations;

There is a free of charge outside parking for cars and bus.

A garage is also at your disposal. For Mountain Suite rooms there is a reserved place in the garage always included in the price. For the other rooms it costs € 5 per night and subject to availability.

Yes, breakfast is always included in our rates.

Yes, standard opening from 7am until 10 pm

Yes, you can have lunch and dinner à la carte at our restaurant, but when we offer half board accommodation, dinner is offered from a set menu.
It’s not possible to have full board / all inclusive accommodation.

Yes, of course.

Please inform us in advance and we will do our best to help you with your special needs during the meals (allergies, intolerance or vegetarian, religious diet…)

La Dolce Vita Spa is located at the second floor of the hotel and there you can enjoy spa treatments and massages.

Visit the page SPA of this web site to check the opening periods, times, prices and how to access.

Children can access only in case of package Private Family Spa (please visit the page SPA )

No, there is not a swimming pool in hotel.

The rooms devised for people with disabilities are Alpin Deluxe type rooms. The bathroom is equipped with a platform for the WC, with handles on the walls and the shower pavement is flat.

Yes, all our rooms have a safe. The use is free of charge.

No, animals are not allowed in the hotel.

Yes, you will receive username and password directly at the reception. The use is free of charge

We considers it unnecessary. In our opinion will be the many outdoor activities to animate your days. Our idea of mountain holiday is made by simplicity, chatter and a lot of time to dedicated to those who love.

The hotel is at 1.800 mt of altitude. Passo Tonale is at 1883 mt and Pontedilegno is at 1254 mt. of altitude.

The center of Tonale is at 1,5 km (few minutes by car), the center of Pontedilegno 8 km (15 min. by car), Vermiglio and Temù are at 13 km environ (20 minutes by car)

There are 2 different ways to do this:

1. Cross the road, put your ski on and ski down the slope Tonalina (blue, number 18 / begginer skiers). You will reach the intermediate station of the gondola Pontedilegno-Tonale and from here you can take the gondola and go to Tonale and Presena ski areas.
   From this staion you can also go to Pontedilegno ski area with the gondola or skiing. Pay attention, to reach Pontedilegno skiing is necessary to be a good skier because the transfer includes one part of black slope! (slope Pegrà red, number 17 and after you will take the chairlift Sozzine and the slope Corno d’Aola number 14 black)
2. Walk or skate with your ski until the chairlift Nigritella (150 mt.). With it you can reach the ski-area of Tonale or Presena thanks the red slope Giuliana (number 21) or go to the top of the red slope Bleis (number 22)

There are 4 different ways to do this and you will arrive at 10 mt form our ski-room!

1. From the arrival station of the gondola Pontedilegno-Tonale ski down the slope Tonalina (blue, number 18), take the cross on the right side just over the Nigritella chairlift station and after it follow the track that arrives at the hotel.
2. From the arrival station of the gondola Pontedilegno-Tonale ski down the slope Tonalina (blue, number 18), stop at the old red house, take your ski off and cross the road to reach the hotel.
3. From the Giuliana slope (red, number 21 / left side of the arrival of the gondola Pontedilegno-Tonale) ski down until the end and after the Nigritella chairlift station follow the track that arrives at the hotel.
4. From the Alpino slope (red, number 20). This slope arrives just behind the hotel so you can arrive here easly.

Yes, the ski-bus stopos in front of the hotel, there is one run every 30 minutes and it’s free of charge. It connects the hotel with the center of Tonale or with the intermediate station of the gondola Pontedilegno-Tonale. It works every day and it’s a service organized by our tourist area.

We suggest you to buy in advance your ski-pass.

You can do it online and it’s the only way to have access to the slopes surely, even in the event of quota system. We are official partner of the ski-area Pontedilegno-Tonale and that’s way our clients can enjoy special rates during certain periods.
After your booking we will send you a link to buy the pass. In case of any eventual discounts are calculated at the time of searching and therefore they are already included in the final price.
After the purchase you will get a code. At check-in in hotel we will bring you the k-card of your ski-pass and in few steps you will finalize the activation easily and comfortably from your room, by combining your purchase order number with the serial number of the card. You can say goodbye to queues, long waits and crowd at the ticket office.

Yes, of course, ask us for any information or need! You can always rely on us and we will put all our expertise in local knowledge at your service!

Yes, our ski-deposit during the summer is used to store bikes. The room is safe, with alarm and videocamera

No, but we can wash biking clothes

Yes, you can wash your and repair your bike. We have a washing machine and a service desk with tools and some spare parts.

The mountain requires regular and current knowledge about the territory to move safely. We prefer entrust you to experienced persons and we can help you to find the right guide for your excursion.